Cookie and Privacy Policy


  • Welcome to the website of Nayara Hotels SRL ("we," "us," "our"). This Cookie and Privacy Policy is designed to help you understand how we collect, use, and safeguard your personal information and your choices regarding cookies when you visit our website.
  • By accessing or using our website, you acknowledge that you have read, understood, and agree to the terms of this policy. If you do not agree with this policy, please do not use our website.

1. Information We Collect

1.1 Personal Information

  • We may collect and process the following types of personal information:
  • Contact information (e.g., name, email address, phone number).
  • Demographic information (e.g., age, gender).
  • Payment information (e.g., credit card details) for reservations and bookings.
  • Information you provide through our contact forms or when communicating with us.

1.2 Non-Personal Information

  • We may also collect non-personal information such as:
  • Log and usage data (e.g., IP address, browser type, pages visited, date and time of access).
  • Cookies and similar tracking technologies. Please see Section 2 for more information on cookies.

2. Cookies

2.1 What Are Cookies?

  • Cookies are small text files that are placed on your device when you visit our website. They help us recognize your device and improve your experience by remembering your preferences and providing personalized content.

2.2 Types of Cookies We Use

  • Strictly Necessary Cookies: These are essential for the website to function properly. They do not collect personal information.
  • Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website. They collect non-personal data to analyze traffic patterns.
  • Functionality Cookies: These cookies remember your preferences and settings to enhance your user experience.
  • Advertising/Targeting Cookies: These cookies are used to deliver relevant advertisements to you based on your interests.

2.3 Managing Cookies

  • You can control and manage cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of our website.

3. How We Use Your Information

  • We use your personal information for the following purposes:
  • To provide our services, including reservations and bookings.
  • To improve our website and services.
  • To communicate with you about your bookings or inquiries.
  • To send promotional and marketing materials with your consent.

4. Data Sharing

  • We may share your personal information with:
  • Our affiliates and subsidiaries.
  • Service providers who assist us in delivering our services.
  • Legal authorities when required by law or to protect our rights and safety.

5. Security

  • We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no data transmission over the internet is completely secure, so please use caution when sharing information online.

6. Your Rights

  • You have the right to:
  • Access, correct, or delete your personal information.
  • Withdraw your consent for marketing communications.
  • Object to the processing of your personal information.

7. Contact Us

  • If you have any questions or concerns about this Cookie and Privacy Policy or your personal information, please contact us at:
  • Nayara Hotels SRL, 702 RD, La Fortuna de San Carlos, Costa Rica Email: [email protected] Phone: +506 2479 1600

8. Changes to this Policy

  • We may update this Cookie and Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. The effective date at the top of this page will indicate when the policy was last revised.